Contact SongHQ
Need help with audio cleanup or have questions about SongHQ? We're here to help podcasters, YouTubers, and voice creators get the clearest audio possible.
Get in Touch
For product feedback, feature requests, partnership inquiries, or support questions, please email us at support@songhq.app. We welcome feedback from podcasters, creators, and audio professionals.
- Email:
- support@songhq.app
- Response time:
- Usually within 24 hours on business days
- Support covers:
- Account issues, billing, upload errors, audio quality questions, and feature requests
- Partnerships:
- For business inquiries and integrations, email us with the subject line "Partnership"
Common Support Questions
Answers to the questions we hear most often.
How do I get started with SongHQ?+
Sign up for a free account and you'll receive 5 free credits. Upload your audio or video file directly from the homepage and we'll remove background noise in seconds.
What file formats does SongHQ support?+
SongHQ supports MP3, WAV, M4A, FLAC, OGG, and most common video formats including MP4, MOV, and MKV. We extract and clean the audio automatically from video files.
How many credits does a file use?+
Audio and video processing costs 1 credit per minute. Transcript generation costs 1.5 credits per minute. Credits are calculated based on the duration of your file.